Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
You’ll get your order in no time. We dispatch same-day all orders made before 4 p.m. Later than that, Next-day.
Depending on your location, you may get your order in less than hour or the next day after you order. but not longer than that.
Go to your Account page, click here. You can create your account on that page. If you need any help, you may contact us via: 0748206436
You can change your Shipping address by going to your account page; click here and click on Addresses.
Go to your Account page: click here Then go to Orders. You’ll be able to see your Order status here.
You can also contact us via: 0748206436 we’ll update you on the status of your Order.
We Ship to all Counties in Kenya.
You may contact us to know how we will ship goods to your location. 0748206436
Yes. all orders you make before we dispatch your goods will come in one Package
If you need to swap an item
Returns and Exchanges
We are happy to refund any product* returned within 7 days of purchase (excluding delivery charges). To be eligible for a return, your item must be unused and in the same condition that you received it and in its original packaging
Our deepest apologies for inconveniences caused. Kindly contact us via; 0748206436
We will work out the Issue and Issue you with the product you ordered in no time.
We are very sorry to hear that. Our customer service is more than willing to assist you with a replacement, or a complete refund for the damaged item.
Call us via: 0748206436
Or e-mail: support@reneecollection.co.ke we’ll be happy to hear from you.
You always have Our Attention.
Call us via: 0748206436
Or e-mail: support@mobikenya.online we’ll be happy to hear from you
Don’t worry About that, we’ll always contact you before shipping your goods. Better yet, you can contact us to change your shipping address:
Call us via: 0748206436
Or e-mail: support@reneecollections.co.ke we’ll be happy to hear from you
ou can Cancel your Order anytime you wish, with or without reason. Go to: your account page: click here to cancel or change your order
Or contact us via:
Call us via: 0748206436
Or e-mail: support@reneecollections.co.kewe’ll be happy to hear from you
Yes. go to the product page that is sold out and sign up to the waiting list. You’ll be the first to know when it restocks
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